New case study: Vimeo

Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work …

Partners

Client Spotlight — Santa’s Club
ModSquad | 04/06/2021
Virtual Santa company puts ModSquad’s jolly customer support on their “Nice” list. Virtual visits with...
Make the Most of Your Customer Data with Zendesk and ModSquad
ModSquad | 12/15/2020
Many companies power their customer experience with a strong CRM tool, which manages customer data and can...
How ModSquad Uses Slack to Help Provide Excellent Client Service
ModSquad | 10/06/2020
At ModSquad, we know that success — both for us and our clients — is a team effort. Whether we’re forging...
ModSquad Joins Tourism Ireland in Exploring the Connection Between Tourism and Digital Communities
ModSquad | 06/04/2019
ModSquad recently journeyed to gorgeous Dun Laoghaire in County Dublin, Ireland, where we met up with our...
Client Spotlight: Jayex
ModSquad | 05/09/2019
London-based health care software company turns to ModSquad for stellar support. When Jayex’s customers reach...
Client Spotlight: Wooga
ModSquad | 04/16/2019
Berlin-based video game company turns to ModSquad for top-scoring support. If you’ve spent any time playing...
Mods on Tour: ModSquad & Tourism Ireland Explore the Local Food Scene
ModSquad | 03/26/2019
We love the brands we represent. In fact, we pride ourselves on working with passion in everything that we do....
Client Spotlight: Kid & Coe
ModSquad | 11/15/2018
If you’ve traveled to new cities with your family, you’re likely aware of how limiting and compact a hotel...
Tourism Ireland and ModSquad Explore the Future of Tourism
ModSquad | 05/29/2018
This month we were honored to spend time in the beautiful Irish seaside town of Malahide, County Dublin, to...
Client Spotlight: Tourism Ireland
ModSquad | 03/15/2018
This month, our Client Spotlight shines on Tourism Ireland, the marketing entity that promotes the Emerald Isle...
How to Make Your Zendesk Installation Right
ModSquad | 08/22/2017
So your company has decided to bring in the Zendesk customer support system. It’s a great tool, one that can...
Why Many Customer Support Teams Have Their Heads in the Cloud
ModSquad | 07/25/2017
From chatbot integration to supporting virtual communities, ModSquad has remained on the leading edge of the...
Client Spotlight: Kickstarter
ModSquad | 07/18/2017
This month, our Client Spotlight shines on Kickstarter, the leading crowdfunding platform that has opened up...
Esports Hits the Mainstream as Colleges Compete for Players
ModSquad | 05/23/2017
If there’s one category of competitive sports that’s growing by leaps and bounds, it’s esports,...
Mods Enrich a Global Celebration of St. Patrick’s Day
ModSquad | 03/16/2017
When Kermit told the world, “it’s not easy being green,” he had clearly never met our friends at Tourism...
ModSquad’s Finance VP is an MVP – at Helping our Clients
ModSquad | 12/20/2016
Back in October, ModSquad Vice President of Finance and Accounting, David Wohlwend, was invited to speak at...
Alumni Spotlight: Eduard Arakelyan
ModSquad | 08/11/2016
This Alumni Spotlight brings us back in touch with one of the first employees we ever hired in our Sacramento,...
Client Spotlight: Dryer Vent Wizard
ModSquad | 07/12/2016
This month, our Client Spotlight shines on Dryer Vent Wizard, a franchised system that offers dryer vent...
Alumni Spotlight: Cosette Paneque
ModSquad | 06/15/2016
This Alumni Spotlight brings us to the land down under, where we recently spoke with Cosette Paneque, a former...
Client Spotlight: Trion Worlds
ModSquad | 05/10/2016
This month, our Client Spotlight shines on Trion Worlds, a fun and energetic game development company that...
Alumni Spotlight: Guido Schenkel
ModSquad | 04/21/2016
In this Alumni Spotlight, we catch up with Guido Schenkel, a former ModSquad account manager who started with...
Client Spotlight: messageLOUD
ModSquad | 02/23/2016
It’s a wired world in which we live. With each passing year, we rely more and more upon our ability to be...
Alumni Spotlight: Alex Leary
ModSquad | 11/11/2015
With a network of more than 10,000 Mods, the pure talent that we have on our roster never ceases to amaze us....
Entertaining Customers with MoviePass
ModSquad | 10/06/2015
It’s Customer Service Week! A full week to celebrate the fine art of customer service: from those who...
ReachOut: Helping Today’s Youth
ModSquad | 09/04/2015
Next for our Client Spotlight series, we want to celebrate an organization that is having a positive influence...
Pura Vida: It’s All About Human Connection
ModSquad | 08/03/2015
At Metaverse, we get the privilege of seeing innovation and creativity first hand. We decided to celebrate this...
A Leader in Call Technology: DialogTech
ModSquad | 06/19/2015
We previously posted our partnership announcement in 2013, but recently our partner, IfByPhone, has announced...
Metaverse Announces Expanded Partnership with Zendesk to Execute Joint Go-to-Market Strategies
ModSquad | 02/11/2015
Metaverse Mod Squad, the worldwide leader in digital engagement services, today announced an expanded...
Foodies Online: More than snapping photos in restaurants
ModSquad | 01/16/2015
Yeah, I’ll admit it – I’m a foodie. Although I confess to a love/hate relationship with the term. But...
Perfecting The Collaborative Holiday!
ModSquad | 12/23/2014
This year in my family, we are taking advantage of technology for all of our holiday preparations, and for some...
You know you’re a mod when…
ModSquad | 12/18/2014
If you spend time surfing the net, you know there are tons of “You know you’re a [insert...
Capturing A Library of Memories
ModSquad | 12/16/2014
  I cried. No matter how hard I tried, the tears flowed. In February of 2014, we packed up the U-Haul...
4 Key Takeaways from PlayStation Experience
ModSquad | 12/09/2014
The phrase ‘Vegas, baby!’ has a whole new meaning for us, after an incredible weekend at...
Vegas Bound: @PlayStation Experience 2014!
ModSquad | 12/05/2014
Sometimes we are offered amazing opportunities from our clients — and this weekend is a perfect example!...
Time To Get Cooking!
ModSquad | 11/25/2014
We are quickly approaching that time of year where people are planning their big holiday menus.  Thanksgiving...
Customer Service Celebrations Embracing #ModsNotCubes
ModSquad | 10/10/2014
Why must Customer Service Week come to an end?  Really, it should be every day…. Thank you, Customer...
5 Essential Needs for Customer Support Teams
ModSquad | 10/09/2014
Customer service representatives can have a variety of responsibilities: CSRs are the first line of support for...
Celebrating The Power of Customer Service Staff
ModSquad | 10/07/2014
It’s national Customer Service Week!  In celebration, we asked a few of our prime customer service folks a...
Part 2: A Memorial and Publicly Private Struggles
ModSquad | 08/15/2014
The following is part 2 of the post regarding “A Memorial and Publicly Private Struggles.” Publicly...
Digital Highlights for Today
ModSquad | 06/25/2014
Since it’s Google I/O Day (“Google I/O is an annual developer-focused conference held by Google in...
Great New Translation Tools with @Skype
ModSquad | 06/20/2014
One of the most interesting additions to Microsoft software that I’ve seen in a while was demoed a few weeks...
@Herotopia: Where your super kid can become a #Superhero!
ModSquad | 06/19/2014
Working for Metaverse Mod Squad the past 7 years has given me the chance to work on so many different and...
In Memoriam: CANCER AWARENESS and Tamara Antonelli
ModSquad | 06/12/2014
All of us here at Metaverse received some very sad news yesterday, when we learned that Tamara Antonelli, one...
Promoting Literacy, the Love of Reading, and @ReadingRainbow!
ModSquad | 05/30/2014
When our clients have something to celebrate, we are there celebrating right along with them, and this week is...
Make Billions Happy With @JibJab
ModSquad | 04/30/2014
When I was growing up, my mom was my teacher.  She taught me everything from cleaning my room to balancing my...
Life + Digital + Passion = Opportunity
ModSquad | 03/26/2014
The other day (well, the day AFTER SXSW ’14 ended, which was more like a couple of weeks ago, but I...
New York City Bound! #DigitalKids Conference 2014
ModSquad | 02/14/2014
It’s our favorite time of year: Digital Kids Conference and Toy Fair! On behalf of Metaverse Mod...
The Art of Parenting Kids in the Digital Space
ModSquad | 01/16/2014
When I started working for Metaverse Mod Squad, my kids were 1 and 3 years old. They are now 7 and 9, and...
Tips to Buying and Selling In the Digital Marketplace
ModSquad | 01/13/2014
I remember as a kid, any time my parents had something to sell they’d post classifieds in the local paper....
What’s the big deal about Cyberbullying?
ModSquad | 01/06/2014
Cyberbullying is the use of digital communications, such as the internet or cell phones, to harass or...