New case study: Children's Miracle Network Hospitals

Metaverse Announces Expanded Partnership with Zendesk to Execute Joint Go-to-Market Strategies

Enhanced collaboration between two industry leaders ensures brands’ support teams deliver better customer service

ZendeskMetaverse Mod Squad, the worldwide leader in digital engagement services, today announced an expanded partnership with Zendesk Inc. — one that will help brands and enterprises around the world communicate more effectively with customers.

“Today’s wired consumer expects best-in-class service without delay from the companies they interact with,” says Amy Pritchard, founder and CEO of Metaverse Mod Squad. “With an increasing number of touch points available to the customer, many companies find it hard to efficiently communicate across all channels. We provide flexible managed services that allow marquee brands to meet their customers where they’re having these conversations, in the languages they speak, 24/7/365.”

As companies rely more upon customer-relationship management tools, Metaverse sees an opportunity to ensure that the resulting customer-support sessions retain a human touch.

“Metaverse has worked with more than 100 clients to facilitate the integration of the Zendesk cloud-based customer support platform into their tool sets,” says Pritchard. “We’re excited about this new aspect of our partnership, which includes becoming an Authorized Zendesk Reseller in Zendesk’s BPO program. We have a long history of managing help desks for clients who are using the Zendesk platform, and the integration enhances the value of what each company has to offer individually. ”

IMG_0027 copyMetaverse’s custom installation of the Zendesk solution provides clients with a more integrated strategy, combining all elements of support — such as social, chat, phone, and ticket — into a single provider. These additional features and functionality are available without necessitating additional hires.

Notes Pritchard, “Our core services revolve around providing user engagement and support for the world’s favorite brands. We have more than 10,000 Mods around the globe who serve as the voice of our clients, helping to bring these companies and their customers closer together. Our expanded partnership with Zendesk brings a whole new level of engagement to companies that might not otherwise have the resources to provide this kind of exceptional support to their customers. Plus we just like them.”

This entry was posted in Customer Support, Digital Engagement, News and Events, Partners and tagged , , , , , . Bookmark the permalink.

Get On Your Soapbox