New case study: Vimeo
Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
Mod of the Month — May 2023
Our most recent Mod of the Month is a bilingual Brazilian that is well known here at ModSquad for her laugh,...
Our most recent Mod of the Month is a bilingual Brazilian that is well known here at ModSquad for her laugh, love of animals, and of course for going above and beyond. With a background in customer service and a …
ModSquad Wins Globee Award for Its CX Support of Children’s Miracle Network Hospitals
We just got word that we won the Gold 2023 Globee Sales, Marketing, Service, & Operations Award for...
We just got word that we won the Gold 2023 Globee Sales, Marketing, Service, & Operations Award for Outsourcing Solution for Customer Service! This Globee is extra special because it recognizes our work with Children‘s Miracle Network (CMN) Hospitals. Of...
The Slash and Scramble
It’s too early to call it a trend. But it isn’t an isolated incident either. Recently we’ve had a few...
It’s too early to call it a trend. But it isn’t an isolated incident either. Recently we’ve had a few companies come to us looking to ramp up short-term CX services quickly. The reason? They had recently slashed CX services …
Mod of the Month – April 2022
Our latest Mod of the Month views her work as a way to better the world, by creating healthier online...
Our latest Mod of the Month views her work as a way to better the world, by creating healthier online communities and protecting vulnerable members of that community from bad actors. This defender of all things virtual is Kelly G., …
Audit Season
What comes after tax season? Audit season. No, not that kind of audit. This audit doesn’t involve...
What comes after tax season? Audit season. No, not that kind of audit. This audit doesn’t involve the tax man. It’s the perfect time of year to check in on your outsourced CX costs. We just wrapped the first full …
People of ModSquad – April 2023
Great social media requires a sound game plan and flawless execution – strategy and tactics. It is no...
Great social media requires a sound game plan and flawless execution – strategy and tactics. It is no surprise that Brittany F. is one of our all stars. With over a decade of experience playing, then coaching, lacrosse, she has …
Project Manager of the Quarter – April 2023
A workflow wizard is what Sam W. has been called. That’s right, our latest Project Manager of the Quarter...
A workflow wizard is what Sam W. has been called. That’s right, our latest Project Manager of the Quarter knows the ins and outs of taking a client concept and turning it into actionable procedures for Mods to follow. We …
Self-Service Support: What Happens When Customers Need More?
Self-service – or Tier-0 – customer support is attractive for many reasons for both you and your...
Self-service – or Tier-0 – customer support is attractive for many reasons for both you and your customer. For customers, this sort of deflection technique is typically the fast way for them to resolve their issues. It empowers them and …