New case study: Children's Miracle Network Hospitals
Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
Account Manager Spotlight – Melody Schaefer
One of the most popular features on the Mod Blog are our profiles of the people who make up ModSquad. From Mods...
One of the most popular features on the Mod Blog are our profiles of the people who make up ModSquad. From Mods to managers, everyone has the chance to shine, both at ModSquad and here on the blog. So today …
Building a Thriving Community in Discord
You’ve hopped on the Discord train and built a Discord server. Now it’s time to turn it into a thriving...
You’ve hopped on the Discord train and built a Discord server. Now it’s time to turn it into a thriving community. Like any great, healthy community, your Discord server isn’t going to run itself. It’s a real commitment and not …
A 90-Day Plan to Get Your CSAT Score Back on Track
Boosting customer satisfaction rates, in theory, is simple. Listen to your customers and work to systematically...
Boosting customer satisfaction rates, in theory, is simple. Listen to your customers and work to systematically improve and customize each individual’s experience. But there’s more to it than that. To get from the point where you’re compiling feedback to where...
ModSquad Featured on Two “Best Workforce” Lists
Fifteen years ago, ModSquad started within the Second Life world with just five employees. Our first project...
Fifteen years ago, ModSquad started within the Second Life world with just five employees. Our first project was serving and protecting Speaker of the House Newt Gingrich’s avatar within the same virtual world. Now? ModSquad has thousands of employees and …
Case Study: When the World Rushed to Video, Vimeo Turned to ModSquad
How we helped one of the world’s leading video platforms rapidly scale to respond to increased demand and...
How we helped one of the world’s leading video platforms rapidly scale to respond to increased demand and improve KPIs at the same time. In early 2020, the COVID-19 pandemic gripped the world. Quarantines kept us home and how most …
Tips for Building Great Global Teams
Diversity and globalization are a key part of many companies’ growth strategies, and for good reason. Not...
Diversity and globalization are a key part of many companies’ growth strategies, and for good reason. Not only can your organization benefit from diverse skills, expertise, and cultural insights, you get people who reflect your customer base in experience and...
Social Media Myths, Debunked
If you’ve stopped believing in ogres, orcs, and kissing frogs, maybe it’s also time to stop believing the...
If you’ve stopped believing in ogres, orcs, and kissing frogs, maybe it’s also time to stop believing the social media myths that run rampant online. Given the stock many people place in these widespread misconceptions, we figured it’s time to …
Mod of the Month – May 2022
At ModSquad, our Mods are experts in a wide range of services, from online engagement to moderation and trust...
At ModSquad, our Mods are experts in a wide range of services, from online engagement to moderation and trust & safety to digital community management. And, of course, we specialize in providing top notch customer support for the world’s best …