One of Metaverse’s newest partners, Chicago-based Ifbyphone, recently provided our management team with a live demo to learn more about their voice-based marketing and virtual call center automation platform. With a suite of SaaS applications that let you track your calls from your online and offline advertising as well as leads and distribution, the streamlined interface and ease of use leaves nothing to be desired.

Capabilities seem almost endless and range from a plethora of analytic options (call metrics that are all in real time and capture details from each individual caller), hosted IVR (interactive voice response), voice broadcasting, virtual call centers and schedule-based call routing from sophisticated to a basic virtual receptionist forany lower scale needs.  On top of all the options offered, everything is fully customizable. One of the most unique features was the ability to even set up an automated job interview! What a great way to help narrow down qualified candidates. Of course, this same instance can be customized to surveys or any other needs you might have.

Most importantly the multitude of prebuilt applications all work seamlessly with each other and are easily integrated into your existing systems. Want to build your own? No problem. Extensive APIs give you the means to do just so.

Despite all the new ways we can interact with one another, many of your customers still want to talk. Metaverse support agents use Ifbyphone to capture, respond, score, and nurture phone leads almost immediately, thus effectively eliminating that crucial time gap where prospects can lose interest or move on while waiting for a follow up. Overall, it makes a significant impact on efficiency and effectiveness in connecting with people who are trying to contact you and understanding how and where prospective clients are finding you.

To learn more about Ifbyphone’s full suite of products and pricing, please visit http://public.ifbyphone.com/. You can also find them on Twitter at @ifbyphone.

David Follo | Project Manager | Metaverse Mod Squad

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