The Slash and Scramble

It’s too early to call it a trend. But it isn’t an isolated incident either.

Recently we’ve had a few companies come to us looking to ramp up short-term CX services quickly. The reason? They had recently slashed CX services to save money only to discover they needed coverage, and they needed it fast.

Of course, this isn’t a problem for us. We’re the industry leader in ramping up services like customer support and content moderation quickly and efficiently.  Short-term contracts aren’t a problem either – we’ve got you covered.

But there’s a better way.

We understand that customers, communities, and the economy run in sometimes unpredictable cycles. We’ve designed our services model with precisely that in mind.  We offer low minimums and baseline services. We give you the flexibility to scale up quickly to meet demand and allow you to ramp back down after the peak. We deploy our Mods hourly, so you only pay for the hours you use – you’re never paying that FTE tax.  

It doesn’t matter if you’re looking to augment an internal team or looking for a complete outsourced solution. We do both.

Imagine never being short-handed or overstaffed. Imagine knowing that your backup plan is, well, just your plan.

The best part, you don’t pay more for this kind of flexibility

So if you slashed and are scrambling – give us a call.  We can help.

And if you’re looking for an outsourced CX services solution that has the flexibility to avoid the slash and scramble altogether, we can help keep your CX right-sized through any product, sales, or economic cycle.  

If you want to know what this would look like for your business, get in touch and we’ll sketch out a customized solution that meets your needs. 

This entry was posted in Customer Experience, Customer Support, Moderation. Bookmark the permalink.

Get On Your Soapbox