New case study: Children's Miracle Network Hospitals
Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work into conversations at your next networking event. You’re welcome.
Make a Great First Impression with Customers
“You never get a second chance to make a first impression.” While the author of this quote is in question...
“You never get a second chance to make a first impression.” While the author of this quote is in question (it’s variously attributed to Oscar Wilde, Will Rogers, and some lost-to-history Madison Avenue copywriter), the powerful message still rings true. …
Responding to Customers with Positivity
A colleague shared an experience from their days in retail customer service: A computer-repair company had a...
A colleague shared an experience from their days in retail customer service: A computer-repair company had a customer whose hard drive crashed and caused them to lose everything. The customer was understandably upset and took out his anger on the …
People of ModSquad – April 2022
Tweet, tweet! Ever wonder who’s behind ModSquad’s social handles? Well, meet one of the fun folks driving...
Tweet, tweet! Ever wonder who’s behind ModSquad’s social handles? Well, meet one of the fun folks driving our social content, Community Manager and Digital Strategist Chelse Hensley. Chelse was born and raised in the country roads of West Virginia, but …
The Key Elements to Improving Your Customer Service
Most customer centric organizations try to differentiate themselves from their competitors by offering great...
Most customer centric organizations try to differentiate themselves from their competitors by offering great customer service. It’s a smart tactic, because good support leads to increased customer satisfaction and, consequently, improved retention rates. But sometimes...
Mod of the Month — March 2022
There’s no denying that our Mods know how to keep people cheering for more. This March, we’re highlighting...
There’s no denying that our Mods know how to keep people cheering for more. This March, we’re highlighting a Mod who delights our clients and their customers with her friendly support interactions. Without further ado, let’s introduce this month’s featured...
Social Media Features to Up Your Content Creation and Moderation Game
You’re busy running your business, crafting and dreaming, planning and forecasting, delegating and managing,...
You’re busy running your business, crafting and dreaming, planning and forecasting, delegating and managing, and (above all) growing for success. And let’s be honest… social media platforms, algorithms, and behaviors change by the week, month, quarter. It can feel...
Mod Movie Night
There’s nothing quite like enjoying a great film. From mega blockbusters to cult classics, everyone has that...
There’s nothing quite like enjoying a great film. From mega blockbusters to cult classics, everyone has that one movie that always hits just the right buttons. With this year’s Academy Awards ceremony just around the corner, we asked the Mods …
Finding the Right Balance Between Reactive and Proactive Engagement
Oh yes, we have written about crafting engaging content for your social media community before. We love...
Oh yes, we have written about crafting engaging content for your social media community before. We love customer and community engagement. It’s an art. A craft. When done well, it can bring people together, inspire, and create a positive (dare …