Project Manager of the Quarter – April 2023
A workflow wizard is what Sam W. has been called. That’s right, our latest Project Manager of the Quarter...
A workflow wizard is what Sam W. has been called. That’s right, our latest Project Manager of the Quarter knows the ins and outs of taking a client concept and turning it into actionable procedures for Mods to follow. We …
Self-Service Support: What Happens When Customers Need More?
Self-service – or Tier-0 – customer support is attractive for many reasons for both you and your...
Self-service – or Tier-0 – customer support is attractive for many reasons for both you and your customer. For customers, this sort of deflection technique is typically the fast way for them to resolve their issues. It empowers them and …
Mod of the Month – March 2023
What do you get when you combine Batman and Snow White? Why, our most recent Mod of the Month, of course!...
What do you get when you combine Batman and Snow White? Why, our most recent Mod of the Month, of course! Describing herself as one part superhero and one part Disney princess, this Mod can whistle while she works, and …
ModSquad Wins Stevie for the Best Customer Engagement Initiative
This year at the 17th annual Stevie Awards, we snagged the bronze award for helping VSCO deliver...
This year at the 17th annual Stevie Awards, we snagged the bronze award for helping VSCO deliver picture-perfect CX. We’re grateful to Stevie Awards for recognizing us with yet another accolade. We won the bronze for the ‘Best Customer Engagement …
Calculating the True Cost of FTE in Outsourced CX
Part 1: How FTE Raises Your True Hourly Rate How To Know if You are Paying Too Much? One sure sign that you are...
Part 1: How FTE Raises Your True Hourly Rate How To Know if You are Paying Too Much? One sure sign that you are overpaying for outsourcing? Paying for full-time equivalents (FTE). That is, paying for outsourced CX help in …
Director Profile – Amanda Hill
It’s March and we’ve got green on our mind. Greenbacks in particular, as this Director Profile shines the...
It’s March and we’ve got green on our mind. Greenbacks in particular, as this Director Profile shines the spotlight on our Director of Payroll & Payments, Amanda Hill. Let’s head to Ohio and learn more about Amanda. Tell us about …
Our Latest Case Study: Wounded Warrior Project
How the right team can make all the difference. Sometimes, moderation is just moderation. Sometimes...
How the right team can make all the difference. Sometimes, moderation is just moderation. Sometimes it’s more. Our work with the Wounded Warrior Project was not just moderation. In 2003, the Wounded Warrior Project (WWP) began its journey as a...
Mod of the Month – February 2023
We love to sing the praises of our Customer Experience superstars! Our Mods are the best in the field and we...
We love to sing the praises of our Customer Experience superstars! Our Mods are the best in the field and we have the awards to prove it. With so many stars to choose from, how does one rise above the …