ACCOUNT MANAGER SPOTLIGHT — Louis Burrell
Hey there, folks! Today, we have the pleasure of introducing you to Louis Burrell, a remarkable Account Manager...
Hey there, folks! Today, we have the pleasure of introducing you to Louis Burrell, a remarkable Account Manager at ModSquad who is making waves with his unique leadership style. Louis isn’t your typical boss; he’s a trailblazer who prioritizes community...
Social Media Myths, Debunked
If you’ve stopped believing in ogres, orcs, and kissing frogs, maybe it’s also time to stop believing the...
If you’ve stopped believing in ogres, orcs, and kissing frogs, maybe it’s also time to stop believing the social media myths that run rampant online. Given the stock many people place in these widespread social media misconceptions, we figured it’s …
Mod of the Month — May 2023
Our most recent Mod of the Month is a bilingual Brazilian that is well known here at ModSquad for her laugh,...
Our most recent Mod of the Month is a bilingual Brazilian that is well known here at ModSquad for her laugh, love of animals, and of course for going above and beyond. With a background in customer service and a …
ModSquad Wins Globee Award for Its CX Support of Children’s Miracle Network Hospitals
We just got word that we won the Gold 2023 Globee Sales, Marketing, Service, & Operations Award for...
We just got word that we won the Gold 2023 Globee Sales, Marketing, Service, & Operations Award for Outsourcing Solution for Customer Service! This Globee is extra special because it recognizes our work with Children‘s Miracle Network (CMN) Hospitals. Of...
The Slash and Scramble
It’s too early to call it a trend. But it isn’t an isolated incident either. Recently we’ve had a few...
It’s too early to call it a trend. But it isn’t an isolated incident either. Recently we’ve had a few companies come to us looking to ramp up short-term CX services quickly. The reason? They had recently slashed CX services …
Mod of the Month – April 2022
Our latest Mod of the Month views her work as a way to better the world, by creating healthier online...
Our latest Mod of the Month views her work as a way to better the world, by creating healthier online communities and protecting vulnerable members of that community from bad actors. This defender of all things virtual is Kelly G., …
Audit Season
What comes after tax season? Audit season. No, not that kind of audit. This audit doesn’t involve...
What comes after tax season? Audit season. No, not that kind of audit. This audit doesn’t involve the tax man. It’s the perfect time of year to check in on your outsourced CX costs. We just wrapped the first full …
People of ModSquad – April 2023
Great social media requires a sound game plan and flawless execution – strategy and tactics. It is no...
Great social media requires a sound game plan and flawless execution – strategy and tactics. It is no surprise that Brittany F. is one of our all stars. With over a decade of experience playing, then coaching, lacrosse, she has …