New case study: Vimeo

Peek behind the curtain into the wonderful world of ModSquad. You’ll find thoughtful musings from our network of 10,000 Mods peppered in with profound insights on technology, social media, and business trends. Lots of good stuff you can casually work …

Digital Engagement

CX Trends To Watch For in 2023
Izzy Neis | 01/24/2023
2023 hath arrived! Happy January. Now that we’re fully on board with this bright and shiny new year, it’s...
Data Privacy Predictions for 2022
Stephen Kline | 01/25/2022
ModSquad’s Vice President, Privacy and Legal Affairs, Stephen Kline offers insights into the latest...
ModSquad’s 2021 Digital Predictions — How’d We Do?
ModSquad | 01/11/2022
As is our January tradition here on the ModSquad Blog, we like to take a look back at the predictions for the...
Our Take: ModSquad’s 2022 Digital Predictions
ModSquad | 12/16/2021
At the end of each year, we pull together our predictions for the digital landscape in the year ahead. We...
How to Diversify Your Digital Marketing Portfolio
ModSquad | 10/26/2021
Did you know that, on average, Americans spent upwards of three and a half hours every day on social media...
Starve the Cookie Monster: How to Leverage Zero-Party Data in Your Digital Strategy
ModSquad | 05/18/2021
GDPR. CCPA. IDFA. These small abbreviations have big repercussions for marketers and web publishers. The...
Games as a Service: An Evolutionary Tale
Linda Carlson | 02/18/2021
If you enjoy downloading updates to your favorite game and appreciate how your gameplay continues to evolve...
ModSquad’s 2020 Digital Predictions – How’d We Do?
ModSquad | 01/19/2021
Every January, our tradition is to look back at the predictions we made for the digital space last year. A few...
Our Take: ModSquad’s 2021 Digital Predictions
ModSquad | 12/17/2020
2020 was anything but ordinary, and we’re all eagerly awaiting the new year. Will it bring as much change to...
ModSquad’s 2019 Digital Predictions – How’d We Do?
ModSquad | 01/21/2020
Every January, it’s become tradition here on the ModSquad Blog to look back at the predictions for the...
Our Take: ModSquad’s 2020 Digital Predictions
ModSquad | 12/19/2019
This year’s digital transformation and the ever-changing playing field of social media has us looking to 2020...
Emotional Connections in a Digital Age
ModSquad | 02/19/2019
The first thing consumers experience after an interaction with a brand representative is usually an emotion,...
Our Take: ModSquad’s 2019 Digital Predictions
ModSquad | 01/10/2019
It’s that time of year again! Time to break out the crystal ball in order to add our voice to the growing...
ModSquad’s 2018 Digital Predictions — How’d We Do?
ModSquad | 01/03/2019
At the passing of each year, we here at ModSquad like to take a moment to review our predictions for the...
Mobile Dominates Black Friday and Cyber Monday
ModSquad | 12/04/2018
Now that the dust has settled from the official kick-off of the North American holiday shopping season, it’s...
Mod Passions: Your Brand is Our Way of Life
ModSquad | 08/23/2018
We recently kicked off an engagement to support a nationally recognized ice cream manufacturer with their...
3 Tips to Improve your Net Promoter Score
ModSquad | 08/02/2018
We’ve reported extensively on the importance to brands of consumer trust and superior customer support, and...
Infographic: Consumers’ Trust in Brands is Fading — And How It Can Be Saved
ModSquad | 07/17/2018
We just released the results of our newest ModSquad survey, conducted by Harris Interactive, which examines the...
Initialisms FTW: Internet Shorthand YSK
ModSquad | 07/10/2018
Tweet length has doubled and voice-to-text is available on any smartphone, but that doesn’t mean everyone’s...
Bridging the Gender Gap in the Game Industry
ModSquad | 07/05/2018
Holism is the idea that systems and their properties should be viewed as wholes rather than as a collection of...
Public Displays of Affection: How to Leverage Customer Feedback
ModSquad | 05/15/2018
Gone are the days when a brand can define its own public story. In the past, the combination of marketing...
You’re the Perfect Candidate for a Digital Cleanse. Yes, You.
ModSquad | 01/25/2018
It’s January, and there are messages abound about taking time to reset different aspects of your life. We’d...
Your Family’s Smart Life
ModSquad | 01/16/2018
It’s 2018, and if you’ve had a moment to look at the news, conversations around smart tech seem to have...
Our Take: ModSquad’s 2018 Digital Predictions
ModSquad | 01/08/2018
In what’s become an annual tradition here at ModSquad, our savvy team of fearless forecasters gathered...
ModSquad’s 2017 Digital Predictions — How’d We Do?
ModSquad | 12/19/2017
As we close the books on 2017, let’s take a moment to reflect on what’s transpired over the last 12 months....
Think Outside the [Toy] Box
ModSquad | 10/12/2017
Digital Kids Media has been producing events focused on kids, youth, games, technology, and interactive media...
The Live Stream is Now Mainstream
ModSquad | 01/19/2017
If you read our 2017 Digital Predictions earlier this month, you know live video is expected to grow this year...
Our Take: ModSquad’s 2017 Digital Predictions
ModSquad | 01/06/2017
Here it is, the first week of 2017 not even finished and we’re ready to make our predictions for the digital...
ModSquad’s 2016 Digital Predictions – How’d We Do?
ModSquad | 12/22/2016
Can you believe 2016 is just about over? It’s been a whirlwind year, to be sure, with an endless array of...
The Future of Work in the World of Co-Creation
ModSquad | 11/16/2016
In September, Amy was invited to Bangalore, India to give a talk at Crowdsourcing Week about the future of work...
Yelp Reviews Continue to Dominate Search – Why Don’t Business Owners Listen?
ModSquad | 08/23/2016
Ah, Yelp. The love it/hate it relationship with this site continues to be top of mind for many business owners....
Infographic: The Call Center — Vital to Your Business
ModSquad | 07/19/2016
It’s not the idea of traditional phone-based customer support that’s old-fashioned. It’s the model by...
We Are Your Community
ModSquad | 04/19/2016
When it comes to treating your customers right, you might first think about implementing a strong support...
2015: ModSquad’s Year in Review
ModSquad | 03/29/2016
With so many of us bogged down with tax preparation and reviewing the past year, we can’t help but reflect on...
To the Future: Virtual Reality
ModSquad | 03/08/2016
Virtual reality (VR) is about to make a huge comeback this year, and in the coming years, VR stands to change...
Alumni Spotlight: Chase Straight
ModSquad | 12/17/2015
In this Alumni Spotlight, we catch up with Chase Straight, a former member of ModSquad who’s now a community...
Our Take: 2016 Digital Predictions
ModSquad | 12/08/2015
2016. Wow. 2016. I started working with websites in 1996, marking 20 years of my life spent immersing myself in...
What’s the Key to On-Demand Success? It’s All About How You’re Using Technology
ModSquad | 11/19/2015
Instant gratification. This is what the on-demand economy is all about. It’s what’s bringing great success...
The Wild Release of Carbine Studios WildStar F2P
ModSquad | 11/11/2015
When I first heard about the critically-acclaimed MMORPG WildStar going free-to-play, I was fascinated. As a...
When’s the Best Time to Wow Your Audience?
ModSquad | 09/22/2015
For the tech market, September is one continuous progressive party of product, start-up, and user conferences,...
The Play of Passion
ModSquad | 08/28/2015
Our head of People Operations recently shared how we assess individuals to become a Mod. This is such an...
What Will It Be, Boon or Bust? 5 Planning Tips for Seasonal Spikes
ModSquad | 08/25/2015
Summer is still characterized as the slow time for business. Yet for many companies — particularly those in...
The Language of Games
ModSquad | 08/20/2015
(Ready Player One… Uno… Un… Eins!) After meeting and greeting gamers and game-industry professionals from...
Social customer service is no longer a fad – it’s a necessity
ModSquad | 08/18/2015
In some organizations, the idea of merging social media and customer service doesn’t sit too well. You may...
HOW WILL USER-GENERATED CONTENT AFFECT THE FUTURE OF VIDEO GAMES?
ModSquad | 08/05/2015
For those of us in the moderation business, when someone says their new game will have user-generated content,...
Revolt? What Eight Seconds Means for Your Customer Engagement Success
ModSquad | 07/29/2015
At eight seconds, humans now have shorter attention spans than goldfish. That’s according to a recent...
A Warm Welcome to our New Vice President of Interactive Services!
ModSquad | 07/16/2015
The Metaverse revolution continues! Our exciting summer of growth and expansion, which has already seen the...
A Summer Privacy Reminder: Be Secure Out There!
ModSquad | 07/14/2015
It’s glorious summer, a perfect time to check e-mail from our phones while taking sunshine breaks, post...
Game Trends & Insights from E3 (#E32015)
ModSquad | 06/26/2015
Last week our resident gamer extraordinaire, Matt Hostler, and one of our amazing LA-based mods, Jasmine...
Metaverse Mod Squad Establishes European Operation Center in Northern Ireland
ModSquad | 06/24/2015
Brick and mortar alert!  We are very excited to announce today the opening of our first European operation...