How did a Silicon Valley lawyer's side gig moderating reality-TV message boards lead to the Mod revolution? Witness the dawn of the Mods as they provide avatar staffing for the Gossip Girl sims in Second Life and serve as virtual bodyguards for the Speaker of the House. Follow their stellar rise as they branch out to a squad of 10,000+ Mods, providing customer support, community, and social media services, all in the name of good. We are the Mods!
From Virtual To Reality
A Brief History of ModSquad
MODSQUAD IS BORN
August 2007
Conspiring in virtual sports bar The Thirsty Tiger, the first Mods create what's then known as Metaverse Mod Squad and quickly land moderation contracts with three worldwide entertainment companies.
INVESTING IN THE FUTURE
June 2008
The company raises $205,000 from angel investors. Take the money and run? No way!
BRICK AND MORTAR
December 2009
Although successful with everyone working remotely, ModSquad opens its first operation center in Sacramento, California — and makes its first key executive hire (game industry veteran Rich Weil).
DOWN UNDER THE MANHATTAN BRIDGE OVERPASS
October 2010
To better service accounts and brands on the East Coast, ModSquad opens a business office in the DUMBO section of Brooklyn, the hottest tech region in New York.
WE ARE THE MODS (10,000+!)
August 2014
ModSquad expands its reach, boasting a global network of 10,000+ Mods.
INTERNATIONAL EXPANSION
March 2015
Thanks to a corporate name waiver from the UK’s Ministry of Defence (MOD), the company establishes ModSquad UK and works to open a 24/7 operations center in the European Union.
WE ARE THE MODS: WE ARE MODSQUAD!
NOVEMBER 2015
The company announces its official name change to ModSquad, planting the focus firmly on the amazingly talented Mods that power our work around the world.
DEEP IN THE HEART OF TEXAS
May 2017
ModSquad opens its second U.S.-based operations center in Austin, Texas, land of live music, BBQ, SXSW, and all things weird.
Award Winning
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2021 GOLD GLOBEE AWARDGold Winner: Sales and Customer Service Excellence -
2021 Bronze StevieContact Center or Customer Service Outsourcing
Provider of the Year -
2020 Golden Bridge AWARDSGold Winner: Best Social Good Campaign, Twitter -
2020 Silver StevieContact Center or Customer Service Outsourcing
Provider of the Year -
2019 Golden Bridge AwardGold Winner: Achievement of the Year, Community Engagement -
2019 Silver StevieContact Center or Customer Service Outsourcing
Provider of the Year -
US-Ireland Top 50 CompanyNew York-New Belfast Conference
2018, 2017, 2016, 2015 -
2015 Silver StevieCompany of the Year
Internet / New Media
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