New case study: Children's Miracle Network Hospitals

Mod of the Month — February 2022

What does it take to build the perfect Mod lineup? It takes a group of experienced brand enthusiasts who make the customer experience great. Our latest Mod of the Month is no exception! Known for his collaborative nature and empathy, we’re proud to introduce you to Uras K. Before we jump into what makes the Mod of the Month, let’s kick things off by sharing what a few of his colleagues have to say about him:

“Uras is super amazing. Our project wouldn’t be the same without him. He’s doing support work in Turkish and English, and his work has helped tremendously!”
— Zurisaday S., Project Manager

“I couldn’t be happier working with Uras. He’s hard-working, caring, and very independent. You can always rely on him to get things done extremely well.”
— Andrea V., Management Consultant – PM

“Uras is kind, reliable, responsible, and hard-working.”
— Carolina R., Management Consultant – APM

“Uras is always ready to help in any way that he can. He’s great with his fellow Mods, does amazing customer support work, and is very supportive of others.”
— Ann S., Project Manager

“Uras is an amazing Mod! He always gives the best he can, he’s really helpful with others, and he’s hard-working and reliable.”
— German B., Management Consultant – APM

Clearly, collaboration is a big part of what makes Uras shine as a Mod! Those who work with him point to how he’s quick to share knowledge and help deliver the best service possible. He’s currently working on email and web messaging support projects. In past roles, Uras has worked on content moderation, content creation, and social media management projects.

But it’s customer service where Uras truly shines. He believes in an empathetic approach to helping customers with whatever issue they might be facing. “Empathy really is the key to customer service,” he explains, “I put myself in the customers’ shoes and think about how I would feel if I were in the same situation. I think outside of the box and help the customer in the best way possible.”

In his personal life, Uras and his girlfriend are about to move into a new place in Istanbul, Turkey, and they have big plans for the future. First up is to create a menagerie of animal friends! Their dream family includes themselves, a cat, dog, rabbit, hedgehog, and even a few ducks to round out their crew.

Uras enjoys spending time enjoying professional sports, particularly basketball. An NBA fan (whose all-time fave is the late Kobe Bryant), Uras dreams of being able to travel from Turkey to watch a game in person one day. It’s part of a long bucket list of international travel that he’s eager to undertake.

When he’s not working, Uras is diligently studying for his Master’s degree in New Media and Communication Management, and will be writing his dissertation next semester. We have no doubt that he’ll crush it, just as he does all of his work here at ModSquad!

Please take a moment to give Uras a cheer in the comments section below. To read about other great Mods, check out our Mod of the Month page.

This entry was posted in Mod of the Month. Bookmark the permalink.

Get On Your Soapbox