Mod of the Month — December 2021

What’s in a name? For our most recent Mod of the Month, her name means “smile” — and that’s exactly what she delivers. We’re closing out the year with an engagement dynamo who delivers good cheer and plenty of smiles to everyone she comes across. Come with us as we take a trip over the river and through the woods to get to know the unstoppable (and well-traveled) Basmah A.

As every great journey typically begins, we start at home. That’s where Basmah’s heart is. Why? Because it’s her family that drives Basmah to be the very best at what she does. She and her husband have five wonderful children and three cats, and that family gives Basmah a life full of joy. 

Even with such a full home and her work, she finds time for hobbies and other personal pursuits. At the top of her list are road trips across the country. How does she manage to travel with five kids? The secret is, as with everything else, strong plans, an eye on destinations, and plenty of fun. Oh, and snacks, of course! Especially beef jerky.

Basmah’s time with ModSquad started seven years ago. She was working as a customer service agent for another company but when that job moved overseas, Basmah looked for another option. She wanted the perfect fit: a job that was flexible and gave her time to raise her children, even go to college. Luckily, ModSquad ticked every box, and in 2014, Basmah became a Mod.

Today, Basmah shines as a Mod. Empathetic and willing to go the extra mile, her clever and thoughtful responses to customers never fail to brighten days. This natural ability comes from a place of love and passion and Basmah is quick to share her love.

“I’m passionate about our communities and how to build connections with people and help them,” she explains. “Social media has a great impact on society these days. It’s how we communicate, connect, and learn from others. I want to bring positivity to each community and help when someone reaches out.” 

Well said, Basmah!

Now it’s time for a quick game. We asked Basmah to share Two Truths and a Lie, to see how well our community has gotten to know our latest Mod of the Month! See the three statements below and read to the end to see if you correctly guessed the lie.

She’s allergic to fish.
She loves hot chips.
She can’t swim.

Before we reveal the lie, Basmah’s colleagues would like to offer a few words of praise for our Mod of the Month.

“Basmah is a great Mod. She isn’t afraid to ask questions to better understand her work and discover ways to improve. Basmah has a great attitude.”
— Faith E., Project Manager

“I’ve worked with Basmah on various projects, and she is very reliable, knowledgeable, and always looking to help. She certainly deserves this recognition after years of dedication on all of her projects.”
— Romina P., Assistant Project Manager

“Basmah works to better every project she’s on. She’s always been willing to fill in wherever possible and is one of the most helpful Mods I’ve worked with.”
— Jasper L., Project Manager

“Basmah has been the epitome of professionalism and deserves this recognition for the great work she has done at ModSquad over the years. She is amazing!”
— Mark R., Project Manager

Finally, it’s time to reveal the lie in our Two Truths and a Lie game: Basmah is not allergic to fish! Did you guess correctly? Let us know, and give Basham a shout-out in the comments below! To read about other great Mods, check out our Mod of the Month page.

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Talk Back

Sheryl Thompson
Posted on December 30, 2021

Congratulations, Basmah!

Get On Your Soapbox